Why digital transformation?

The digitalisation of identity and administrative processes

Many key services provided by the government, the financial sector and businesses require reliable identification of individuals. However, as long as identity checks are carried out exclusively during face-to-face appointments, many processes remain time-consuming, costly and difficult to scale.

Digital transformation makes it possible to redesign these processes. Modern identity and trust systems enable identification, authentication and document verification to be carried out through automated procedures. This means that numerous services can be delivered entirely digitally.

Digital identity infrastructures do more than just streamline processes. They also enable new forms of interaction between citizens, organisations and government bodies. As a result, administrative services, financial services and other identity-based processes can be accessed regardless of opening hours and physical locations.

Furthermore, the digitisation of administrative services also has environmental implications. Studies show that the systematic digitisation of public services can lead to significant savings in terms of travel and resource consumption. If implemented nationwide, this can make a measurable contribution to climate protection.