Local government
What benefits do citizens gain from such systems?
Above all, citizens benefit from simpler and faster access to public services.
Many services can be accessed regardless of opening hours. At the same time, waiting times can be reduced and processes simplified.
Can local authorities easily integrate the system into their existing procedures?
Yes. The platform can be integrated with existing specialist systems via standardised interfaces.
By using standardised communication protocols, the system can be integrated into existing administrative structures as an additional digital access channel.
Who is responsible for the data?
Data processing is carried out under the responsibility of the relevant operator or authority.
The platform itself does not store any personal data; it merely serves as the technical infrastructure for carrying out the relevant processes.
How is abuse prevented?
The system checks both the identity document and the person themselves.
Tampering with documents or attempts to deceive using photos or masks can be detected. In addition, various security measures can be put in place to prevent misuse.
How secure is automated identification?
Identification is carried out using a combination of several security measures, including document verification, biometric analysis and liveness detection.
This combination enables particularly reliable identity verification and can reliably detect attempts at deception.
Will staff in local government offices become redundant?
No. Self-service systems do not replace the work of the administration, but complement it.
Routine processes can be automated, leaving administrative staff with more time for complex or consultation-intensive tasks.
Can public services be provided entirely online?
Yes. Many public services can be carried out entirely digitally via automated systems.
These include, for example, identification processes, document checks and application procedures. Once a process has been completed, tamper-proof receipts or documents can be issued immediately.
Do existing administrative structures need to be changed?
No. The platform is designed to complement existing administrative structures.
Public authorities can use the system as an additional digital access channel without having to make fundamental changes to their existing processes or organisational structures.
Why are self-service systems useful for public services?
Self-service systems make it possible to provide administrative services regardless of opening hours and staffing levels. This helps to reduce waiting times and makes public services much more accessible.
At the same time, this can ease the workload on administrative staff, allowing them to focus more on complex tasks.