Myths and misconceptions
Do such systems really improve administrative processes?
Automated systems can significantly speed up processes whilst standardising them at the same time.
This helps to reduce waiting times, streamline processes and make more efficient use of administrative resources.
Can such systems make mistakes too?
Like any technical system, automated systems also operate on the basis of defined procedures.
However, a high level of reliability is achieved through the combination of various security mechanisms and verification processes.
Are such systems difficult to use?
No. The user interfaces are dialogue-driven and designed so that they can be used even without any prior technical knowledge.
The systems guide users step by step through the relevant process.
Can members of the public also use such systems on a voluntary basis?
Yes. In many cases, self-service systems simply serve as an additional access channel.
Citizens can continue to use traditional administrative channels if they prefer.
Can such systems discriminate against people?
Our systems are designed to be as accessible as possible and suitable for a wide range of users.
The user interface supports numerous languages and can be adapted to different requirements.
Is biometric identification unreliable?
Modern biometric techniques are among the most reliable methods of identity verification.
By combining several biometric features with additional security measures such as liveness detection, a particularly high level of security can be achieved.
Is technology replacing administrative staff?
No. The technology is not intended to replace administrative staff, but to support them.
Routine processes can be automated, leaving staff with more time for complex tasks and personal advice.
Can such systems be misused?
As with any technology, its use depends on the operator and the context in which it is used.
Our systems have been designed to meet high security standards and to prevent misuse as far as possible. These features include document verification, liveness detection and audit-proof process documentation.
Is biometric data stored permanently?
No. The platform itself does not store any personal data.
Biometric data is processed solely in the context of the relevant transaction. Responsibility for data processing lies with the relevant operator or specialist system, not with the platform.
Are citizens being monitored by such systems?
No. The systems are used solely for the purpose of carrying out specific administrative or service processes.
Data is only ever used in connection with a specific transaction, such as identification or the submission of an application. There is no ongoing monitoring or tracking of individuals.