Digital public services for public and local government

Identification, validation logic, integration capability and reduced administrative burden

Key points

Secure identification using document verification, biometric verification and liveness detection.
Expansion to include real-time compliance, risk and list checks.
Ability to integrate with existing third-party, specialist and core systems.
A noticeable reduction in the organisational workload and greater consistency in processes.

Management Summary

Target vision

Digital public services with secure identity verification and structured integration into existing processes.

Test modules

Document verification, biometrics, liveness detection, duplicate checks, regulatory frameworks, plausibility checks and list checks.

Integration

Integration with specialist systems, third-party systems and administrative process landscapes.

Organisational benefits

Less duplication of effort, clearer processes, higher data quality and a reduced workload for front-office staff and back-office administrators.

Benefits for citizens

Faster processes, fewer media breaks and better-managed service channels.

Use Case: Digital public services for public and local government

MIDAS supports public and local authorities in implementing citizen services featuring secure identity verification, structured validation logic and clear integration with existing specialist systems. The solution is designed to minimise process disruptions, ensure high-quality procedures and provide significant relief for front-office and back-office staff.

Ausgangslage

Many administrative services can be initiated digitally, but often stall at identity verification, validation or handover points. Citizens frequently encounter unclear processes, the need for additional in-person visits, or a combination of online applications and manual follow-up. On the organisational side, this leads to duplication of effort, inconsistent audit trails and unnecessary inefficiencies.

Lösung mit MIDAS

MIDAS combines secure document capture, biometric verification and liveness detection with additional validation steps such as duplicate checks, plausibility checks, list comparisons and customer-specific rules. Where technically feasible, queries relating to wanted persons or watchlists can also be integrated.

The results are organised and transferred to specialist systems or third-party systems. This creates a process that not only begins digitally but can also be processed further digitally.

Organisations und Risikovorteil

By outsourcing standardised identity verification and verification services to MIDAS, recurring processes are professionalised and documented. This improves the quality of procedures, reduces the likelihood of errors and eases the workload on internal departments. For public sector clients, the focus is less on the risk of fines and more on reducing organisational shortcomings, data inconsistencies and inconsistencies in how procedures are carried out.

Typischer Ablauf

The applicant identifies themselves at the service point, at the public service terminal or in a supervised self-service scenario. The document is scanned and checked. This is followed by biometric verification. Thereafter, defined checks for duplicates, plausibility and compliance are carried out. The result is documented and transferred in a structured format to the relevant specialist system.

Mehrwert für die Verwaltung

MIDAS shortens processing times, improves data quality, reduces the need for repetitive manual checks and creates a clearer distinction between standardised checklists and professional judgement. Citizens benefit from procedures that are easier to understand, faster and more accessible.

Empfohlene Einsatzfelder

Public service terminals, registration-related services, structured preliminary application checks, identity-verified service points, front-office processes requiring enhanced verification, and the provision or activation of sensitive services.

Conclusion

MIDAS transforms a standalone identity verification step into a robust process module for citizen-centric, digital and organisationally interoperable public administration.